Terms of service

By creating an Equity account you agree to these terms, our privacy policy and the risk disclosure. If you don't agree, please don't use the service.

We may update these terms. When we make a material change we will tell you by email or in the app at least 30 days before it takes effect.

• You must be at least 18 years old and legally able to enter a contract.
• You must live in a country where we offer our services.
• You may hold one personal account. Accounts are not transferable.
• You must give accurate information and keep it up to date.

You are responsible for keeping your password private and for everything done through your account. We strongly recommend turning on two-step sign-in in your security settings.

Tell us straight away if you think someone else has accessed your account. We will never ask for your password or a sign-in code.

Before you can withdraw money we need to confirm who you are. This protects you from fraud and lets us meet our legal obligations. We may ask for more information at any time, and we may pause activity on an account while we review it.

• Deposits are credited once we have confirmed the payment arrived. Always include the reference shown in the app.
• Withdrawals are held from your balance when you request them and sent to the account you choose.
• You can only withdraw to accounts in your own name.
• We may reverse a credit made in error and will always tell you when we do.

Each plan, property listing and other product shows its terms, term length, fees and risks before you invest. Those terms form part of this agreement for that investment.

Nothing on Equity is financial advice. You decide what to invest in. If you are unsure whether a product suits you, speak to an independent financial adviser.

Opening and holding an account is free. Any fee for a product is shown on that product before you invest, and we will never add a fee without telling you first.

You can close your account at any time by contacting support once your investments have matured or been sold and your balance withdrawn. We may suspend or close an account that breaks these terms, is used for fraud, or where the law requires it.

We will provide the service with reasonable care and skill. We are not responsible for losses caused by market movements, by events outside our reasonable control, or by you sharing your sign-in details. Nothing in these terms limits rights you have by law that cannot be limited.

If something has gone wrong, contact us at support@example.com or through the contact page. We aim to resolve complaints within 15 business days and will keep you updated until we do.