Legal

Privacy policy

What we collect, why we need it, who we share it with and how you stay in control of it.

01What we collect

  • Account details: your name, email address, phone number and country.
  • Verification documents: your ID document, a selfie, date of birth and address.
  • Financial activity: deposits, withdrawals, investments and the accounts you pay out to.
  • Technical data: device type, browser and sign-in times, used to keep your account secure.

02How we use it

  • To open and run your account and process your instructions.
  • To confirm your identity and prevent fraud and money laundering.
  • To send you important updates about your account and investments.
  • To improve the product, using aggregated data that doesn't identify you.

03Who we share it with

We never sell your personal data. We share it only when we need to:

  • With service providers that host our systems or check identity documents, under strict contracts.
  • With banks and payment partners to move your money.
  • With regulators, law enforcement or courts when the law requires it.

04How we protect it

Data is encrypted in transit and at rest. Verification documents are stored in private storage that only you and our verification team can access, and every staff action on an account is recorded in an audit log.

05How long we keep it

We keep your information while your account is open and for as long as the law requires afterwards (usually five to seven years for financial records). After that it is deleted or anonymised.

06Your rights

Depending on where you live, you can ask us to:

  • Give you a copy of the data we hold about you.
  • Correct anything that is wrong or incomplete.
  • Delete your data, where we are not required to keep it.
  • Stop or limit certain uses of your data.

Email support@example.com and we'll respond within 30 days.

07Cookies

We use a small number of cookies to keep you signed in and to remember preferences. See our cookie policy for details.

Questions about this page?

Our team is happy to explain anything here in plain language. Contact us.